This privacy policy explains how Paw Refinery handles personal data when you visit the website, send an inquiry, or arrange a grooming appointment. It is written for a small pet grooming studio in Antalya and covers the information we use to respond to requests, manage bookings, and keep the site working securely.
When you contact Paw Refinery or submit a form, we may process your name, email address, phone number if you provide it, your message, the pet details you choose to share, and the grooming service you request. We also process limited technical data such as server request metadata and browser or device information needed to run and secure the site.
We receive personal data when you use the contact form, send an email, call us, or share details during a pre-visit consultation. Technical information is collected through normal website operation and delivery tools, including records needed to route messages, maintain security, and support the site.
The cookies we use are limited to those needed for basic site function and to store your privacy choices. We do not confirm the use of analytics or marketing cookies on this website.
The website uses cookies only for essential site operation and to remember privacy preferences. You can manage cookies through your browser settings, and you can clear stored cookies at any time. If you block essential cookies, some parts of the site may not work as intended.
We use personal data to respond to inquiries, arrange and manage grooming appointments, provide pre-visit guidance, review pet details before a session, send practical follow-up notes, maintain website security, and keep records needed for business administration. We may also use contact details to send optional repeat-visit reminders if you have asked for them.
We may share data with trusted service providers that help us operate the website, deliver messages, or support technical functions. These providers are expected to use the data only for the service they provide to us and to handle it with appropriate confidentiality.
We may share personal data with authorities, regulators, or other public bodies when we are required to do so by applicable law, court process, or a valid legal request. We may also disclose information if needed to protect our rights, the safety of a person, or the security of the website.
You may ask whether we hold personal data about you, request access to it, ask for correction of inaccurate details, or request deletion where we are allowed to do so. You may also object to or limit certain processing where the law gives you that option.
To make a privacy request, use the contact details in this policy and describe what you want us to do. We may ask for extra information to verify the request and to protect your data from unauthorized disclosure. If we cannot complete a request, we will explain the reason where appropriate.
Inquiry records, booking details, and related notes are kept for the period needed to manage the request, maintain business records, and meet applicable legal or accounting obligations. When data is no longer needed, we delete it or make it anonymous where that is appropriate.
If we make a material change to this privacy policy, we will update the page and use a suitable notice method where practical. The version in force is the one published on the website at the time you use it.
